GENERAL TERMS & CONDITIONS

 

Clause 1 | Identity of the Retailer

Name: Goldiie Shop

Amsterdam Chamber of Commerce number: 68992777

VAT number: NL002504746B62

Customer service email: hellogoldiie@gmail.com

 

Clause 2 | General

 

2.1 These general terms and conditions apply to every offer, order, agreement and delivery between Goldiie Shop and the customer.

 

2.2 By placing an order the customer agrees to be bound by these Conditions. It's only possible to deviate from these Conditions if agreed to in writing by Goldiie Shop.

 

2.3 The customer can ask a copy of these conditions free of charge. The general terms and conditions will be made available to the consumer electronically in such a way that they can be easily stored on a durable data carrier.

 

Clause 3 | Offer

 

3.1 Goldiie Shop offers contain a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer.

 

3.2 If Goldiie Shop uses images, these are a true representation of the products, services and / or digital content offered. Goldiie Shop does its best to ensure that the images of the items are as accurate as possible. Nevertheless, the images only serve as an indication and aren’t binding for Goldiie Shop.

 

3.3 If an offer has a limited validity or is made subject to conditions, this will be explicitly stated in the offer.

 

3.4 Goldiie Shop is not bound by offers that can reasonably be interpreted as obvious mistakes or written errors. Obvious mistakes or errors in offers are not binding for the entrepeneur.

 

Clause 4 | Agreement and Order

 

4.1 The agreement is concluded at the moment the consumer accepts the offer and meets the corresponding conditions.

 

4.2 Goldiie Shop is entitled to refuse an order or dissolve an agreement if there are grounds to believe that the other party is not able to fulfull their obligations. In case of a refusal. Goldiie Shop will notify the customer within 14 days.

 

4.3 Once the order has been accepted and has been placed by Goldiie Shop the customer will receive a confirmation email of the placed order.

 

Clause 5 | Delivery

 

5.1 The Netherlands

2-5 business days - track and trace €4,95

 

Europe

2-5 business days - track and trace €14,95

 

International

2-9 business days - track and trace €30,95

 

Goldiie shop offers free track and trace delivery on orders above for €150 in Europe and €250 for international shipping.

 

5.2 The customer is obliged to take delivery of the purchased items on the day or time of the delivery. Goldiie Shop is not responsible for the additional shipping costs in case the package get’s send back.

 

5.3 If the customer provides Goldiie Shop with the wrong delivery address, the additional delivery costs will be charged to the customer.

 

5.4 Goldiie Shop is not responsible for damage, theft or loss which occurs during the shipment of the items. Goldiie Shop is not able to provide you with a refund.

 

Clause 6 | Price

 

6.1 All prices in the Goldiie Shop are including 21% VAT.

 

6.2 Goldiie Shop remains the right to modify prices. This will not affect purchases that have been made before the modification.

 

Clause 7 | Right of withdrawal

 

7.1 The consumer can dissolve the agreement regarding the purchase of a product without giving reasons during a reflection period of 14 days. This excludes earrings. Goldiie Shop may ask the consumer about the reason for the withdrawal, but not oblige them to state their reason(s).

 

7.2 Please note that due to hygienic reasons it is not possible to return earrings.

7.3 If a customer wishes to exchange an item, they can contact Goldiie Shop via Goldiieshop@gmail.com within 14 days of receiving the item. They need to mention that they want to exchange an item and indicate which item they would like to receive in exchange. Goldiie Shop will sent out the new item when they have received the customer’s return.

 

Clause 8 | Liability

 

8.1 Liability for indirect or direct damage caused by a Goldiie Shop item are limited to an amount equal to the selling price of the item. Unless the liability has been caused by malice or gross negligence on Goldiie Shop’s end.

 

Clause 9 | Guarantees

 

9.1 Goldiie Shop guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of usability and the legal provisions existing on the date of the conclusion of the agreement and/or government regulations in the Netherlands.

 

9.2 Goldiie Shop does not guarantee that the product is suitable for other than normal use. The guarantee referred to in this clause lapses if the damage is a result of unwise or improper use or when you or third parties have made changes to the item.

 

9.3 Once the guarantee period of two weeks has expired, Goldiie is entitled to charge all repair or replacement costs, including administrative, delivery and call out charges.

 

Clause 10 | Disputes

 

10.1 Complaints about the execution of the agreement must be submitted fully and clearly described to Goldiie SHop within a reasonable time after the consumer has discovered the defects.

 

10.2 Complaints submitted to Goldiie Shop will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within 14 days with a confirmation of receipt and an indication when the consumer can expect a more detailed answer.

 

Clause 11 | Copyright photos and images

 

11.1 All photographs and images on Goldiie Shop are protected by copyright. It is not allowed to publish or copy the photos or images in any way without written consent from Goldiie Shop