GENERAL TERMS & CONDITIONS
Clause 1 | Identity of the Retailer
Name: by Goldiie
Amsterdam Chamber of Commerce number: 68992777
VAT number: NL002504746B62
Customer service email: email@example.com
Clause 2 | General
2.1 These general terms and conditions apply to every offer, order, agreement and delivery between by Goldiie and the customer.
2.2 By placing an order the customer agrees to be bound by these Conditions. It's only possible to deviate from these Conditions if agreed to in writing by by Goldiie.
2.3 The customer can ask a copy of these conditions free of charge. The general terms and conditions will be made available to the consumer electronically in such a way that they can be easily stored on a durable data carrier.
Clause 3 | Offer
3.1 by Goldiie offers contain a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer.
3.2 If by Goldiie uses images, these are a true representation of the products, services and / or digital content offered. by Goldiie does its best to ensure that the images of the items are as accurate as possible. Nevertheless, the images only serve as an indication and aren’t binding for by Goldiie.
3.3 If an offer has a limited validity or is made subject to conditions, this will be explicitly stated in the offer.
3.4 by Goldiie is not bound by offers that can reasonably be interpreted as obvious mistakes or written errors. Obvious mistakes or errors in offers are not binding for the entrepeneur.
Clause 4 | Agreement and Order
4.1 The agreement is concluded at the moment the consumer accepts the offer and meets the corresponding conditions.
4.2 by Goldiie is entitled to refuse an order or dissolve an agreement if there are grounds to believe that the other party is not able to fulfil their obligations. In case of a refusal. by Goldiie will notify the customer within 14 days.
4.3 Once the order has been accepted and has been placed by by Goldiie the customer will receive a confirmation email of the placed order.
Clause 5 | Delivery
5.1 The Netherlands
2-5 business days - track and trace €4,95
2-5 business days - track and trace €14,95
2-9 business days - track and trace €30,95
by Goldiie offers free track and trace delivery on orders above for €150 in Europe and €250 for international shipping.
5.2 The customer is obliged to take delivery of the purchased items on the day or time of the delivery. by Goldiie is not responsible for the additional shipping costs in case the package get’s send back.
5.3 If the customer provides by Goldiie with the wrong delivery address, the additional delivery costs will be charged to the customer.
5.4 by Goldiie is not responsible for damage, theft or loss which occurs during the shipment of the items. by Goldiie is not able to provide you with a refund.
Clause 6 | Price
6.1 All prices in the by Goldiie are including 21% VAT.
6.2 by Goldiie remains the right to modify prices. This will not affect purchases that have been made before the modification.
Clause 7 | Right of withdrawal
7.1 The consumer can dissolve the agreement regarding the purchase of a product without giving reasons during a reflection period of 14 days. This excludes earrings. by Goldiie may ask the consumer about the reason for the withdrawal, but not oblige them to state their reason(s).
7.2 Please note that due to hygienic reasons it is not possible to return earrings.
7.3 If a customer wishes to exchange an item, they can contact by Goldiie firstname.lastname@example.org via within 14 days of receiving the item. They need to mention that they want to exchange an item and indicate which item they would like to receive in exchange. Goldiie Shop will sent out the new item when they have received the customer’s return.
Clause 8 | Liability
8.1 Liability for indirect or direct damage caused by a by Goldiie item are limited to an amount equal to the selling price of the item. Unless the liability has been caused by malice or gross negligence on Goldiie Shop’s end.
Clause 9 | Guarantees
9.1 by Goldiie guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of usability and the legal provisions existing on the date of the conclusion of the agreement and/or government regulations in the Netherlands.
9.2 by Goldiie does not guarantee that the product is suitable for other than normal use. The guarantee referred to in this clause lapses if the damage is a result of unwise or improper use or when you or third parties have made changes to the item.
9.3 Once the guarantee period of two weeks has expired, Goldiie is entitled to charge all repair or replacement costs, including administrative, delivery and call out charges.
Clause 10 | Disputes
10.1 Complaints about the execution of the agreement must be submitted fully and clearly described to by Goldiie within a reasonable time after the consumer has discovered the defects.
10.2 Complaints submitted to by Goldiie will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within 14 days with a confirmation of receipt and an indication when the consumer can expect a more detailed answer.
Clause 11 | Copyright photos and images
11.1 All photographs and images on by Goldiie are protected by copyright. It is not allowed to publish or copy the photos or images in any way without written consent from by Goldiie.